Customer Service Specialist [Import & Export Oversea] – Switzerland

To support the organization of Atlantic Forwarding Group within our Operations business unit, we are looking for a

Customer Service Specialist [Import & Export Oversea]

Work place: Basel
Position: Full-time
Reports to: Office & Operation Manager / Sales Manager Switzerland

This role you are responsible for providing helpful information, handling questions, solve daily issues and responding to complaints regarding our business. You are the front line of support for customers and help to ensure that customers are satisfied with our products, services, and features.Your ultimate goal is to provide a positive customer experience and enhance relationships between customer and Atlantic Forwarding Group.

Your main tasks and responsibilities:

  • Coordinate of pre- and on-carriage for export/import shipments
  • Acquire and develop know-how in charge of handling LCL shipments
  • Provide customer service in a timely manner with specific information through several means (email, calls, video-calls, face-to-face, chats and cloud)
  • Prepare documents (issue bill of lading, handle L/C orders, handle important documents for customs clearances)
  • Share customer feedback in team meetings
  • Be the connector between customers and management
  • Prepare statements of account for the customer

Your profile:

  • Vocational education either as commercial clerk in a logistics/freight forwarding/transportation company or freight forwarding clerk, successfully completed
  • Any further education with specialization in freight forwarding is beneficial
  • At least 2 – 4 years’ work experience in a customer service role, preferred within the freight forwarding industry in an international environment
  • Experienced in ocean freight, being familiar with silk-road and/or logistics is beneficial
  • English and German fluency (C1) – both languages are mandatory
  • Sound in MS Office skills (Office 365)
  • Excellent service oriented manner and communication skills
  • Team player, open and positive mind-set with a hands-on way of working

Your opportunity:

Dynamic, challenging and exciting work environment • Interaction with international and passionate colleagues • Workplace in a modern office, close to public transportation • Opportunity to develop and have a notable impact to the growth of Atlantic Forwarding Group

Your next step:

If you are interested, take the chance and provide us with your complete application documents (motivation letter in German or English, CV in English with your profile picture, diplomas/certificates and reference letters). Please note that only applications containing all required documents will be considered. Also, please mention in the subject field [Customer Service Specialist Switzerland]. Thank you.

Miss Sadie Heckel
Assistant to Head of Group Human Resources

Recruiters: Only direct applications are currently considered. Thank you for your understanding.