Operational Excellence Specialist – Germany or Switzerland

We are seeking an experienced Operational Excellence Specialist for the Europe & Americas region. The workplace will be either in Basel, Switzerland, or Hamburg, Germany, and the workload for this role is 100%.

As part of this role, your tasks will be:

  • Define and drive adherence to processes, which includes training on processes and systems (current & future) used by Operations.
  • Handle TMS (Transport Management Systems) communication, training, and management of specific cases that require unique validation.
  • Propose initiatives to drive digitalization with the objective of reducing costs, driving efficiencies, and ensuring data quality improvement. Once approved, lead or support the implementation of these initiatives.
  • Detect, report, and initiate correction and prevention of quality issues by driving continuous improvement efforts following a DMAIC approach.
  • Issue and maintain operations manuals and support the creation and maintenance of governance policies and guidelines.
  • Ensure trainings and refresher trainings to address non-compliance issues or after TMS enhancements.
  • Lead decision-making regarding operational activities with a governance or compliance character, if required, in alignment with Management.

What should you bring?

  • Vocational education as a freight forwarding clerk or similar.
  • Further education in Project and/or Quality management.
  • At least 5 years experience in a similar position in Switzerland or Germany
  • Fluent in German and English
  • Experience in Ocean- and Airfreight operations
  • Strong experience in Project management
  • High IT affinity, especially TMS, Excel, and Power BI
  • Good communication skills
  • Good analytical thinking skills
  • Solution and process oriented

This is what we provide:

  • An open, friendly, and dynamic global team environment that values you as an individual, in addition to your hard work.
  • Convenient accessibility by public transportation, with the train station, various trams, and buses just a stone’s throw away from our location. We provide cost-sharing for commuting expenses.
  • Flexible working hours and the option to work from home occasionally.
  • Commitment to promoting a healthy lifestyle, with seasonal fruits, tea, still and sparkling water, and coffee available.
  • First-class worldwide accident coverage.
  • Modern office space.
  • 25 vacation days.

If you speak the language of a freight forwarder and wish to contribute to a rapidly growing organization, we’d love to connect! Send us your application documents to see if we’re the right fit for each other!

Saranda Berisha
HR Manager EMEA & Americas