Sales Support Specialist, (Mumbai) India
Are you a dedicated freight forwarder with a passion for excellence and a drive to thrive in a fast-paced international logistics company? If so, we want to hear from you!
We are seeking a proactive and detail-oriented Sales Support Specialist to provide critical operational and administrative support to our sales team in Mumbai office.
This role is essential in ensuring smooth processes, high service standards, and effective communication across internal and external stakeholders. You will play a key role in enhancing operational quality, optimizing performance and costs, and contributing to overall business growth through efficient support and process management.
Main Tasks / Key Activities
- Support the sales team by ensuring quick turnaround time (TAT) on rate quotes and internal pricing requests.
- Ensure pricing is competitive while maintaining margins.
- Build and maintain a structured database of potential and existing customers, understanding their logistics needs.
- Generate revenue through new customer accounts.
- Ensure quick response and resolution to customer queries or complaints related to shipments.
- Identify and implement improvements in logistics and supply chain processes to enhance efficiency.
- Measure the percentage of shipments executed as per the planned schedule, including customs clearance and documentation accuracy.
Do you speak the language of a freight forwarder and want to contribute to a company that offers you opportunities for further development? Then we should definitely get to know each other!
Send us your application documents (CV and relevant certificates) to see if we are a good fit!
Mr. Kumara Muthukrishnan
HR Manager SEA/ India
[email protected]
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