Join Our Team!
If you are a passionate freight forwarder who is driven and committed to making an impact at a dynamic international freight forwarding company, keep reading!
We are looking for a proactive and detail-oriented individual with:
- At least 2 years of experience for the operations Coordinator role, and
- A minimum of 6 years of experience for the Operations Specialist role,
to join our team at our KL Sentral office in Malaysia. In this role, you will provide professional, high-quality assistance to customers before, during, and after their requirements are met. It emphasizes supportive management and strong operational procedures to ensure responsiveness to customer needs while supporting the achievement of commercial goals. We value individuals who show genuine care for customers, build strong emotional connections by listening, addressing their needs, and offering the right solutions. Ultimately, the goal is to win and retain customers through quality service, competitive pricing, and differentiated offerings.
Main Roles and Responsibilities:
- Provide excellent top-notch customer care and maintaining a high customer retention rate through phone and written communication by efficiently as
well as proactively addressing and responding to customers and their concerns. - Interact with our customers in arranging their shipments, exceeding customer care expectations.
- Liaise directly with incumbent customers to request shipments, ask for optimization and revenue enhancement opportunities.
- Liaise and maintain strong relationships with suppliers and stakeholders.
- Reviewing customer complaints by analysing each complaint and take note of larger trends to take appropriate action.
- Documenting all customer interactions.
- Ensure that each shipment generates the maximum contribution to AFG by keeping constant focus on meeting the required service level at the lowest
possible cost. - Ensure smooth and timely freight process flow, maintain and file all records in accordance with company procedures.
- Ensure accurate and timely data entry into our operating system.
- Track and trace shipment as required.
- Ensure timely movement and delivery of freight to customers.
- Ensure documents sent to customer or broker for customs purposes on time.
- Assist the colleagues in business development, sales and operations to establish, interoperate and understand SOP’s (Standard Operating Procedure) and
the colleagues abroad with quotations and customer/product knowledge/solution finding. - Constantly review working processes with carriers and other providers to ensure best practice, but also that fees charged are in line with
competitors. - Challenge todays way of working (WoW) and optimize towards internal procedures and customers.
- Design local logistics solutions and ideas and help building such together with colleagues internal and abroad, to create new revenue streams.
- Overseas communications, timely responses to emails and requests (internal and external).
- Always meet compliance to regulations. This includes internal policies and procedures such as operational process standards (OPS) and external
government regulations or customer’s policies and requirements. - Assist create and present useful customer reports and statistics to relevant stakeholders.
- Create and distribute marketing material in collaboration with the communications team and assist in business development / product events /
campaigns.
Do you speak the language of a freight forwarder and want to contribute to a company that offers you opportunities for further development? Then we should definitely get to know each other!
Send us your application documents (Curriculum Vitae incl. picture and certificates) to see if we are a good fit!
Mr.
Kumara Guruparan Muthukrishnan
HR Manager SEA/India
[email protected]